Privacy Policy

Privacy Policy for HardyAnt

1. Introduction

Welcome to HardyAnt (the “Site”). We understand the importance of protecting your privacy, especially on a platform where people share their home address and invite a professional into their space. This Privacy Policy outlines how we collect, use, and protect personal information for both Visitors (those browsing the Site) and Authorized Customers (users who register and use our platform).

HardyAnt is committed to safeguarding your data. Any personally identifiable information you provide will be handled strictly in accordance with this policy. HardyAnt is a marketplace for local home services — repairs, cleaning, moving, yard care, pet care, personal care and similar work performed in person. We strive to offer a safe and efficient environment for customers and local pros to connect, book, and get work done.

We may revise this Privacy Policy occasionally. We recommend checking this page periodically to stay informed about any updates.

2. Information We Collect

When you use HardyAnt, we may collect two types of information:

Personal information you provide voluntarily: Your account username, email address, phone number, service address or general location, payment or wallet details, and any information you submit when completing forms, creating listings, posting requests, or messaging other users. This may include photos, access instructions, and details about your property that you choose to share with a pro in order to get the job done.

Automatically collected data: Non-identifiable technical data including your IP address, browser type, internet service provider (ISP), referring pages, approximate location derived from your IP, and time spent on the Site. This analytics data helps us understand user behavior and optimize platform performance.

3. How We Use Your Information

The information collected is used to maintain, improve, and secure your experience on HardyAnt, including:

Facilitating bookings, order processing, Escrow management, and account authentication.

Showing you pros and services available in your area, and showing pros the jobs posted near them.

Sharing the details a job requires — such as your address, access instructions and contact information — with the pro you have booked, so they can arrive and complete the work.

Sending occasional system updates regarding new platform features, account notifications, or promotional offers.

Analyzing aggregated usage data to enhance site usability, speed, and overall performance.

4. Address and Location Information

Because our services are performed in person, completing a booking requires sharing certain location details with the pro you hire.

Your full address and access instructions are shared only after an order is placed, and only with the pro fulfilling that order. Before booking, other users see only your general area — such as your city or neighborhood.

Pros publish the service areas they cover. Their business address, if provided, may be displayed publicly on their listing.

We recommend keeping addresses, gate codes and other access details inside the platform messaging system rather than sharing them elsewhere.

5. Data Storage and Security

HardyAnt securely stores your personal information using industry-standard technical and administrative practices to prevent unauthorized access, data loss, or alteration. We do not sell or rent your personal data to third parties. Information is only shared when necessary to fulfill core services (for example, payment processing) or to comply with legal obligations.

6. Use of Cookies

We use cookies and similar tracking technologies to enhance your experience, such as:

Remembering user preferences, your selected city, language settings, and active sessions.

Tracking referrals through our affiliate program.

Tracking platform performance and traffic analytics.

Enhancing security protocols for Authorized Customers.

You may disable cookies through your browser settings, although doing so may affect certain Site functionalities.

7. Reviews and Public Content

Ratings, reviews, listings and public profile details are visible to other users of the Site and may be indexed by search engines. Please do not include private information — such as your full address, phone number or access codes — in public reviews or listing descriptions.

8. External Links

HardyAnt may contain links to other websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before submitting personal information.

9. Third-Party Access to Information

We may work with third-party vendors who require limited access to user data in order to deliver essential services, such as payment processors and mapping providers. These vendors operate under strict data protection agreements and only access information necessary to fulfill their function.

10. Legal Disclosure of Personal Information

We may disclose your personal information if required to do so by law, such as in response to legal processes, or when disclosure is necessary to protect our users or the integrity of our platform.

11. Third-Party Trademarks Notice

This website may contain references to third-party platforms, services, websites, or social networks, including but not limited to:

X (Twitter), Facebook, Instagram, TikTok, YouTube, LinkedIn, Trustpilot, Nextdoor, Snapchat, Reddit, Pinterest, Discord, Telegram, WhatsApp, Twitch, Vimeo, Quora, Medium, Threads, and others.

All trademarks, logos, brand names, and service marks are the property of their respective owners.

Such references may appear as part of user-generated content, service descriptions, portfolio materials, or illustrative examples provided by users on HardyAnt and are used solely for descriptive and informational purposes.

The inclusion of any third-party name, logo, or trademark does not imply any affiliation, authorization, endorsement, sponsorship, or approval by the respective companies and does not affect how personal data is collected, processed, or stored as described in this Privacy Policy.

12. Children’s Privacy Compliance

HardyAnt complies with COPPA and does not knowingly collect information from users under the age of 13. Booking and providing services on HardyAnt requires users to be 18 or older.

13. Managing Your Information

Visitors and Authorized Customers can contact us to access, update, correct or delete their personal information. Depending on where you live, you may have additional rights regarding your data.

14. Final Note

We appreciate your trust in HardyAnt and are committed to providing a secure, privacy-conscious experience on our platform. Thank you for being part of our community.