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Terms of Service for HardyAnt
Welcome to HardyAnt. By accessing or using our platform, you agree to abide by the terms set out below. HardyAnt is a marketplace where independent local tradespeople and service providers offer home and personal services performed in person – repairs, cleaning, removals, gardening, pet care and similar work (referred to as listings or services).
HardyAnt is a venue, not a service company. We do not employ pros, supervise their work, inspect it, schedule it, set its price, or carry out any service ourselves. We provide the technology that lets customers and independent pros find each other and, if they choose, pay through the platform. We are not a party to the contract between them.
Please read the sections No Screening, No Endorsement, Assumption of Risk, No Liability for Services and Limitation of Liability carefully. They describe what HardyAnt is not responsible for, and they affect your legal rights.
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other UK consumer protection law. Where any term in this document conflicts with those rights, your statutory rights prevail.
Eligibility
- You must be at least 18 years old and able to enter into a binding contract.
- You must be resident in, or lawfully able to work in, the United Kingdom.
- You are responsible for the accuracy of your account information and for all activity that takes place under your account.
- Registration is free for both customers and pros. There are no monthly fees, subscriptions or lead fees.
General Terms
- Listings on HardyAnt range from £1 to £15,000 or equivalent.
- Users must register for an account to post or book services.
- Pros are self-employed independent contractors. They set their own prices, schedules and service areas, choose which jobs to accept, and are solely responsible for the work they carry out, for their tools and vehicles, for registering with HMRC and paying their own Income Tax, National Insurance and (where applicable) VAT, and for holding any licence, registration, qualification or insurance their trade requires by law.
- Nothing in these Terms creates an employment, worker, agency, partnership, franchise or joint venture relationship between HardyAnt and any user.
Your Right to Cancel
Because services are booked at a distance through our website, consumers normally have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, beginning on the day the contract is made.
- If you want the work carried out before the 14 days are up – which is usually the case – you expressly request that by booking a date, and you acknowledge that you lose the right to cancel once the service has been fully performed.
- If you cancel during the 14 days and the pro has already started, you may be charged a proportionate amount for the work done up to that point.
- To cancel, request a cancellation inside the order or contact support. Refunds are returned to your HardyAnt balance or your original payment method.
- This right applies to consumers only. It does not apply where the customer is booking in the course of a business.
How You Pay – Your Choice
HardyAnt does not require you to pay through the platform. Customers and pros are free to settle payment however they agree – through HardyAnt, or directly between themselves on the job. That choice is yours.
What differs is what comes with each choice:
- Paid through HardyAnt. The order is covered by our escrow process. Funds are held until the job is marked complete, the order history and in-order messages are available to our team if a dispute arises, either party may use the Resolution Centre, and the completed job counts towards the pro’s rating and reviews.
- Paid directly, off the platform. That arrangement is solely between the customer and the pro. It is not held in escrow, not covered by our dispute process, not eligible for the Resolution Centre, and does not appear in ratings or reviews. HardyAnt has no involvement in it and no responsibility for it of any kind. The sections “No Liability for Services” and “Limitation of Liability” apply in full to any such arrangement.
If you choose to pay off the platform, you do so at your own risk and you accept that none of the protections described in these Terms apply to that transaction. Your statutory rights against the pro as a trader are unaffected.
Pro Guidelines
Fundamentals
- Pros earn 90% of the total order value on jobs paid through the platform. HardyAnt’s commission is 10%, charged only on completed orders. Customers pay £0 in platform fees.
- Payments are released once an order is marked complete by the customer, or automatically after the review period.
- Earnings can be withdrawn via crypto, Binance, or PayPal.
- If an order is cancelled, funds are returned to the customer’s HardyAnt balance.
- Pro ratings are based on punctuality, customer satisfaction, and cancellation rates, and reflect only orders completed and paid through the platform.
- Pros must not misrepresent their identity, experience, qualifications, registration or insurance status, and must not list services they are not lawfully able to carry out.
Licensing and Registration
Some work in the United Kingdom may only be carried out by a registered or qualified person. It is entirely your responsibility to know what applies to your trade and to hold it. In particular:
- Gas work may only be carried out by a Gas Safe registered engineer. Offering gas work without registration is a criminal offence.
- Notifiable electrical work in dwellings is subject to Building Regulations (Part P in England and Wales, and the equivalent in Scotland and Northern Ireland) and must be certified by a competent person scheme member or signed off by building control.
- Removing waste from a customer’s property – rubbish removal, house clearance, garden waste, builders’ waste – generally requires registration as a waste carrier with the Environment Agency, SEPA, Natural Resources Wales or NIEA. Fly-tipping is a criminal offence and liability follows the waste.
- Work that involves unsupervised contact with children or vulnerable adults may require an appropriate DBS (or Disclosure Scotland / AccessNI) check.
- Working at height, asbestos, scaffolding and similar activities are subject to Health and Safety Executive requirements.
HardyAnt does not check, verify or hold copies of any of the above. Listing a service on HardyAnt is your declaration that you are lawfully entitled to carry it out.
Order Processing
- Pros are notified via email and dashboard when a listing is ordered.
- Pros are required to confirm and accept an order within 24 hours. If an order is not accepted, it will be automatically cancelled and refunded.
- Where the scope of a job can only be established on site, a pro may charge a separate call-out fee and add the agreed cost of the work to the same order once the job has been assessed. Any increase requires the customer’s confirmation before the work proceeds.
- Jobs must be completed within the agreed timeframe; late completion may lead to cancellation and rating penalties. If you cannot make an appointment, message the customer through the order and request a reschedule as early as possible.
- If a customer takes no action within 72 hours after the pro marks the job complete, the order is automatically marked as Completed and funds are released.
- Mutual cancellations are allowed and do not negatively affect either party’s rating.
Customer Guidelines
Booking Services
- Customers may pay using their HardyAnt balance or any supported payment method at checkout. Balances may be topped up in advance. Customers are not charged any platform or site fees (customer fee: £0).
- Escrow, order history and our dispute process apply only to payments made through HardyAnt. See “How You Pay – Your Choice” above.
- Prices are set by pros, not by HardyAnt. Where a job requires on-site assessment, the final price is agreed between you and the pro before the work proceeds.
- Prices shown are the amounts set by the pro. A pro who is VAT registered is responsible for stating whether VAT is included.
- You are responsible for choosing who you hire and for whom you allow onto your property. See “No Screening, No Endorsement” below.
Disputes and Claims
- Raise any issue with the pro first, through the order chat. If it is not resolved, either party may request mediation through our Resolution Centre.
- Work not performed or not as described: open a dispute within the 72-hour review period, before the order auto-completes. Once an order has completed and funds have been released, HardyAnt is generally unable to reverse the payment.
- Property damage, loss or theft: report it to HardyAnt within 14 days of the date the job was carried out, whether or not the order has completed and paid out. For plumbing, electrical, gas, tiling, roofing and other installation work where a defect may not be immediately visible, this period is 30 days. HardyAnt may accept a later report at its sole discretion but is not obliged to.
- Reporting a claim lets us record it, contact the pro and take action on the pro’s account, including suspension or removal. It does not create any obligation for HardyAnt to compensate, reimburse, repair, replace or indemnify any party. HardyAnt does not operate a damage protection fund, guarantee or insurance scheme of any kind. Claims for damage, loss or injury must be pursued directly against the pro responsible.
- Your rights under the Consumer Rights Act 2015 – that a service must be carried out with reasonable care and skill, within a reasonable time and for a reasonable price – are against the pro who carried out the work, as the trader, and are not affected by these Terms.
Delivery of Physical Goods
- Some listings may involve materials, parts or items delivered to the customer. Customers are responsible for delivery and material costs unless the listing states otherwise, and must coordinate with the pro.
- HardyAnt is not liable for lost, damaged, or delayed deliveries.
Revenue Withdrawal
- HardyAnt takes a flat 10% commission from each successfully completed job paid through the platform. Customers pay £0. There are no monthly fees, subscriptions or lead fees.
- Withdrawals undergo a 24-hour clearance period upon order completion before funds become available for payout.
- Minimum withdrawal: £4 (or equivalent) for PayPal, Binance, and Crypto.
- Third-party payment processor fees may apply depending on the payout method and region.
- Withdrawals are final and non-refundable once processed.
- Pros are solely responsible for declaring their earnings to HMRC and paying any tax and National Insurance due.
Reporting to HMRC
As an online platform through which people are paid for services, HardyAnt may be required under UK rules for digital platform operators to collect, verify and report information about pros who earn money through the platform to HM Revenue & Customs, and to provide each pro with a copy of the information reported about them.
That information may include your name, address, date of birth, National Insurance number or Unique Taxpayer Reference, and the amounts paid to you. By using HardyAnt as a pro, you agree to provide this information on request and to keep it accurate. We may restrict payouts where required information has not been supplied.
Prohibited Activities
- Because our services are performed in person, customers and pros will exchange addresses, phone numbers and access details in order to complete a job. This information must be used only for that job and must never be shared with anyone else or used for marketing.
- We strongly recommend keeping all quotes, agreements and changes within the platform. Only messages on the order page can be reviewed by our team if a dispute arises.
- Posting illegal, offensive, discriminatory or fraudulent listings is forbidden. Offering services that require a licence, registration or certification you do not hold – including gas, notifiable electrical, structural, waste carriage or medical work – is forbidden.
- Creating fake accounts, fake orders or fake reviews, or manipulating ratings in any way, is forbidden.
- Harassment, threatening behaviour, or discrimination on the basis of any protected characteristic under the Equality Act 2010 – age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation – will result in immediate removal from the platform.
Account Violations & Disputes
- Violations of these terms may result in temporary or permanent suspension of your account.
- Disputes should be handled through the Resolution Centre or by contacting customer support.
- HardyAnt reserves the right to restrict or terminate user accounts where these Terms or the law have been breached, or where we reasonably believe an account presents a risk to other users.
- We will give reasonable notice of material changes to these Terms. Continued use of the platform after a change signifies agreement with the most recent version.
Safety, Property & Confidentiality
- Pros are responsible for any damage they cause to a customer’s property while carrying out a job, and for resolving it directly with the customer. We strongly recommend that pros carry their own public liability insurance.
- Customers are responsible for providing safe access to the work area and for disclosing known hazards, such as aggressive pets, unstable structures, asbestos or faulty wiring.
- Any private information shared to complete a job – addresses, gate and alarm codes, keys, photos of the inside of a home – must remain confidential and must not be reused, stored or shared without consent.
No Screening, No Endorsement
We want to be completely clear about this, because it matters more than anything else in these Terms.
- HardyAnt does not conduct background checks, DBS checks, criminal record checks, reference checks or identity verification on pros. We do not independently verify Gas Safe registration, competent person scheme membership, waste carrier registration, insurance, qualifications, certifications, or the accuracy of anything a pro states in a listing, profile or message.
- Ratings, reviews and badges are generated from user activity and user-submitted content. They are not an assessment, endorsement, recommendation or certification by HardyAnt, they may be incomplete or inaccurate, and they are not a substitute for your own judgment.
- Appearing on HardyAnt does not mean a pro has been approved, vetted, screened, checked or recommended by us. It means only that they created an account.
- You decide who to hire and who to let into your home. We encourage customers to ask for proof of registration and insurance, to confirm identity before granting access to a property, to check the Gas Safe Register or the relevant competent person scheme where the trade requires it, and to request references for larger jobs.
- Equally, pros decide whose job to accept and whose property to enter, and should take their own precautions.
Assumption of Risk
Services booked through HardyAnt are carried out in person, in homes, gardens, vehicles and other private property, often using tools, chemicals, ladders and vehicles. This carries inherent risk of property damage, personal injury, theft and loss.
By using HardyAnt you knowingly accept those risks. Customers accept the risk of admitting a pro to their property. Pros accept the risk of entering a property they have not inspected and carrying out work at their own skill and judgment. Each party is responsible for its own precautions, including obtaining its own insurance. Nothing in this section excludes liability for death or personal injury caused by negligence.
No Liability for Services
HardyAnt does not carry out, supervise, control, direct, inspect, guarantee or insure any service booked through the platform. All work is carried out by independent pros acting on their own account and at their own risk.
To the fullest extent permitted by law, HardyAnt is not liable for any claim arising out of or relating to:
- the acts, omissions, conduct, negligence, skill, honesty or safety of any pro or any customer;
- property damage, breakage, flooding, fire, destruction, defacement, loss or theft of any kind, whether discovered during the job, immediately after it, or later;
- defective, incomplete, unsafe or non-compliant workmanship, including work later found not to meet Building Regulations or registration requirements, and any cost of repairing, redoing or making good such work;
- work carried out without a required licence, registration, certification or insurance;
- any dispute, disagreement or interaction between users, on or off the platform;
- the accuracy of any listing, profile, rating, review, price, photograph or statement made by a user;
- any arrangement, payment or agreement made outside the platform.
Any such claim must be pursued directly against the pro or customer responsible, not against HardyAnt. If HardyAnt chooses to assist informally in resolving a dispute, doing so is a courtesy and does not create any liability, obligation or precedent.
The Platform Itself
We provide the HardyAnt platform with reasonable care and skill, but we do not promise that it will be uninterrupted, secure or error-free, that listings are accurate or current, that any pro is qualified, registered, insured, honest or suitable for your job, or that any job will be completed to your satisfaction or at all.
Access to the platform is provided free of charge to customers. We may change, suspend or withdraw any part of it, with reasonable notice where it is practical to give notice.
Limitation of Liability
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of your statutory rights as a consumer; or any other liability that cannot lawfully be excluded or limited.
Subject to that, and to the fullest extent permitted by law:
- We are not liable for loss or damage that was not foreseeable at the time you started using the platform.
- Where you use HardyAnt in the course of a business, we are not liable for loss of profit, revenue, business, contracts, goodwill or anticipated savings, or for any indirect or consequential loss.
- Our total liability to you, for all claims combined, shall not exceed the greater of (a) the total commission HardyAnt actually received on the order giving rise to the claim, or (b) £100.
Indemnity
If you use HardyAnt in the course of a business – which includes every pro offering services – you agree to indemnify and hold harmless HardyAnt and its owners, operators, employees, contractors and agents against any claim, demand, investigation, loss, liability, damage, fine, penalty, cost or expense, including reasonable legal fees, arising out of or relating to:
- any service you offer, request, carry out or receive;
- your breach of these Terms or of any law, regulation, registration or licensing requirement;
- any damage, injury or loss you cause to another user or to a third party;
- any tax, National Insurance, employment or worker-status claim relating to you;
- your handling of another user’s personal data.
This obligation survives the closure of your account. It does not apply to consumers.
Payments, Balances & Settlement
HardyAnt is a marketplace for local services. We are not a bank and do not provide banking services, deposit accounts, credit, or regulated financial advice. HardyAnt is not authorised or regulated by the Financial Conduct Authority. Balances held on HardyAnt are a record of funds available to spend or withdraw on the platform; they are not a deposit account, they do not earn interest, and they are not covered by the Financial Services Compensation Scheme.
Card and other payments are processed by third-party payment providers, subject to their own terms. Digital token and cryptocurrency settlements occur via supported processors or user-managed external wallets.
- HardyAnt does not store or manage users’ private keys, does not control any blockchain network, and cannot reverse or cancel a transaction once broadcast.
- Users are solely responsible for verifying wallet addresses, selecting the correct network, and complying with the law in their own jurisdiction.
- HardyAnt does not guarantee network confirmation speed, exchange rates, or the availability of any third-party processor.
- Cryptoassets are not regulated in the UK for consumer protection purposes, their value can fall as well as rise, and you are not protected by the Financial Ombudsman Service or the Financial Services Compensation Scheme in respect of them. Any loss arising from price movement between payment and withdrawal is yours.
Governing Law and Disputes with HardyAnt
These Terms and any dispute arising out of them are governed by the laws of England and Wales.
If you are a consumer, you may bring proceedings in the courts of England and Wales, and if you live in Scotland or Northern Ireland you may also bring proceedings in the courts of the part of the United Kingdom where you live. If you use HardyAnt in the course of a business, the courts of England and Wales have exclusive jurisdiction.
Please contact us first – most problems are solved quickly that way. The Resolution Centre referred to elsewhere in these Terms is an informal mediation service operated by HardyAnt to help users settle order disputes between themselves. It is not arbitration, its outcomes are not legally binding awards, and using it does not remove your right to go to court.
General
- Severability. If any provision is held unenforceable, it shall be limited or removed to the minimum extent necessary, and the remaining provisions stay in full force.
- Events outside our control. HardyAnt is not liable for any failure or delay caused by events beyond our reasonable control, including outages, network failures, third-party processor failures, natural disasters, civil unrest, war or government action.
- Survival. The sections “How You Pay – Your Choice”, “No Screening, No Endorsement”, “Assumption of Risk”, “No Liability for Services”, “Limitation of Liability”, “Indemnity” and “Governing Law and Disputes with HardyAnt” survive termination of your account and of these Terms.
- Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and HardyAnt regarding the platform.
Trademark Disclaimer
All product names, logos, brands and trade marks mentioned on this website are the property of their respective owners. Any reference to a brand, manufacturer, appliance, tool or material is made solely for identification and descriptive purposes, to describe services offered by independent local professionals to customers who request them.
HardyAnt does not claim ownership of any third-party trade mark and does not imply any affiliation, endorsement, sponsorship, partnership, authorisation or official relationship with any trade mark holder, manufacturer or brand.
If you have any questions, please contact us.